Feb. 10, 2017
Proper diagnostics has some value; but full-blown heat exchanger repair? That seems a bit more tedious than a replacement would be, so why bother? Again, as mentioned above, you’ll be able to offer your customers a middle ground between furnace replacement, heat exchanger replacement, and nothing.
Unfortunately, in this business, nothing is all too often an action that people opt for, which can put them at unnecessary risk and nets you nothing on the invoice line; in other words, doing nothing is a total lose-lose. By offering heat exchanger repair to each of your customers whenever possible, you give them another option that they can latch onto or weigh when considering a furnace replacement.
Again, this increases your honesty and helps to build your reputation as an DFC company/service with integrity; as mentioned above, reputation is everything in this business, and suspected unnecessary heat exchanger replacements are one of the easiest ways to diminish your reputation.